How Custom Generative AI Can Transform an SME

In a world of constant technological change, small and medium-sized enterprises (SMEs) often face unique challenges that require innovative solutions to stay competitive. One of the most promising emerging technologies for SMEs is generative artificial intelligence (generative AI). Tailor-made, this form of AI has the potential to revolutionize the way SMEs operate, innovate and grow. Here’s how.

1. Enhancing Creativity and Innovation

Generative AI can transform creative processes within SMEs by generating ideas, designs, texts and even innovative solutions that can be customized to meet specific business needs. Whether designing graphics for a marketing campaign or developing product prototypes, generative AI offers an inexhaustible source of creativity that can help drive innovation.

2. Operations Optimization

SMEs can use generative AI to automate and optimize day-to-day operations. By automatically generating data reports, analyzing market trends, or optimizing supply chains, generative AI enables executives to save time and cut costs, while improving operational efficiency.

3. Personalizing the Customer Experience

In the service sector, generative AI can play a crucial role in personalizing the customer experience. By analyzing customer data, it can generate personalized recommendations, improve customer interactions and even anticipate future needs. This tailor-made approach can not only increase customer satisfaction, but also loyalty.

4. Accelerated decision-making

With generative AI, SMEs can benefit from faster, more accurate decision support. By providing predictive analytics based on vast amounts of data, generative AI helps executives make informed decisions quickly, which is crucial in a dynamic business environment.

5. Reducing Costs and Increasing Productivity

Automating repetitive tasks with generative AI not only reduces labor-related costs, but also boosts overall productivity. This allows employees to focus on higher value-added tasks, driving business growth.

6. Market competitiveness

By adopting customized generative AI, an SME can set itself apart from its competitors. This technology enables us to offer unique and innovative products and services, strengthening our position in the market.

By looking to the future with an innovation-oriented perspective, SMEs equipped with customized generative AI enjoy an undeniable competitive advantage. At Furtiveo, we offer our customers perfectly adapted generative AI, with in-depth knowledge of their company’s business, values and vision. This technological partnership translates into significant time savings, facilitating the efficient transformation of their SME. What’s more, training in generative AI is becoming faster and more accessible for employees, offering a valuable shortcut to innovation and success. By integrating our generative AI solution, SMBs can not only optimize their operations but also reinvent the way they work, propelling them to new heights in an ever-changing marketplace.

Our FAQs on Enterprise Generative AI

What is generative AI and how does it differ from other types of artificial intelligence?

Generative AI is a category of artificial intelligence that uses algorithms to generate new content, solutions or data that didn’t exist before, based on a prior learning set. It is distinguished from other forms of AI by its ability to create innovative, tailored content, unlike traditional systems which are generally limited to analyzing or sorting existing data.

What is Enterprise Generative AI (EGAI)?

Enterprise generative AI, such as those developed by Furtiveo, is an advanced form of artificial intelligence designed to integrate and perfectly reflect a company’s identity and specificities. This AI doesn’t just generate content (text or images); it has a comprehensive understanding of the company, including its vision, values, key figures, market and even competitors. Tailored specifically for each customer, this AI acts as an informed member of the team, capable of actively participating in corporate strategy and decision-making by providing accurate, real-time insights, while respecting the company’s specific guidelines and objectives. It is the result of close collaboration between Furtiveo and its customers, ensuring that each enterprise generative AI agent is not only technologically advanced but also perfectly aligned with the company’s unique needs and expectations.

How does the use of generative AI via Furtiveo improve companies’ decision-making processes?

Using generative AI, Furtiveo helps companies improve their decision-making processes by providing predictive analytics, personalized recommendations and creative solutions to complex problems. These AI agents are able to simulate multiple scenarios and offer insights that help executives make more informed and strategic decisions.

What are the main challenges associated with implementing generative AI in SMEs, and how does Furtiveo simplify them?

Challenges typically include technical complexity, the need for large amounts of data for training, and the ability to integrate these systems into existing processes. Furtiveo simplifies these challenges by offering turnkey solutions that are easy to integrate, by providing adequate training, and by ensuring that the data required to run generative AIs is minimal and optimized.

What types of tasks can Furtiveo’s AI agents perform?

Furtiveo’s AI agents are designed to perform a wide range of tasks while remaining under the direct control of a human operator. These tasks include the generation of customized reports and analyses that can be adjusted according to specific user guidelines, the formulation of responses to customers that then require human validation before dispatch, and the creation of targeted marketing content that can be fine-tuned by communications teams. What’s more, these agents are capable of proposing strategies for optimizing processes, thus aiding strategic decision-making. They also support product development and the improvement of customer service, always with a strong human supervision component to guarantee the relevance and appropriateness of the proposed actions.

Is Furtiveo’s AI generative?

Yes, at Furtiveo we mainly use generative AI to develop personalized agents that precisely meet the specific needs of each company. These agents generate unique content and images while remaining under the direct control of users, ensuring seamless integration into their day-to-day operations.

How does the personalization of generative AI agents contribute to the effectiveness of corporate strategies?

The customization of our generative AI agents enables them to be precisely adapted to the requirements and particularities of each company. This enhances the effectiveness of business strategies by improving operational processes, responding specifically to customer needs, and facilitating rapid, well-informed decisions based on data specifically generated for individual business scenarios.

After generative AI, what are the other sub-categories of AI?

Beyond generative AI, there are several other sub-categories of AI, here’s the summary:

  1. Generative AI: Used to create original content such as images, text or music.
  2. Analytical AI: Used to analyze large quantities of data and make decisions, this form of AI is widespread in the finance, healthcare and marketing sectors.
  3. Robotics: Integrate AI to navigate, understand the environment and perform specific tasks. It is widely used in manufacturing, space exploration and domestic assistance devices.
  4. Computer Vision: Interpreting and understanding visual content from images or videos, this technology is fundamental to facial recognition, surveillance and the development of autonomous vehicles.
  5. Natural Language Processing (NLP): This technology enables machines to understand and generate human language, and is used in chatbots, machine translation and sentiment analysis.
  6. Recommendation systems: Developed to predict user preferences and suggest suitable products or services, these systems are essential for streaming platforms and e-commerce sites.

What are the long-term benefits of adopting generative AI for an SME?

Long-term benefits for an SME include a marked improvement in operational efficiency, an enhanced ability to personalize services, easier product/service innovation, and improved decision-making thanks to advanced insights. Generative AI can also reduce costs by simplifying tasks and reducing the need for labor for repetitive and/or intellectual operations.

How does Furtiveo provide training and support for users of its generative AI agents?

Furtiveo provides its customers with comprehensive training and ongoing support through its Furtiveo Academy. This academy is designed to transform companies and their employees by providing them with the skills they need to effectively integrate AI into their business processes. The program includes interactive sessions, tutorials, and a range of educational resources to optimize the use of generative AI agents within an SME.

What future developments are planned for Furtiveo’s generative AI technologies?

We plan to continue innovating in the field of business-generating AI design by improving the ability to train our agents and update them regularly in line with our customers’ news and the news of their competitors. In this way, our AI agents can continue to assist our customers’ teams on both operational and strategic issues, even many years after their conception. We constantly reinforce our AI agents by training them with detailed analyses of our customers’ competitors. This strategy enables our agents to develop tailor-made competitive approaches, identifying market opportunities and devising specific actions to outperform competitors in various market contexts.